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You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. The following items are exempt from being returned:
To initiate a return, please contact our customer service team with your order details. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Late or missing refunds may occur due to processing delays by your bank or credit card company. If you haven't received your refund after 10 business days, please first check with your bank or credit card company. If the issue persists, contact us for further assistance.
If you have not received your refund within the expected timeframe, please follow these steps:
We will investigate the matter and work with the payment processor to resolve any issues. Please allow up to 5 business days for us to respond to your inquiry.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: glowwarm
Address: 4148 Ritter Street
Email: [email protected]
Phone: +1503-938-5602
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (EST). We strive to respond to all inquiries within 24-48 hours during business days.
